Refund Policy
How refunds work for digital guide purchases.
Our Approach
Because our guides are digital products delivered instantly, refunds work a little differently than physical goods — but we still want you to be genuinely satisfied with your purchase.
Eligibility
- Refund requests made within 14 days of purchase are eligible if the guide has not yet been downloaded
- If you’ve downloaded the guide but find a genuine issue with its content or accuracy, contact us — we review these case by case
- Refunds are not available for guides downloaded and used beyond the 14-day window without a content issue
How to Request a Refund
Email support@travelcho.com with your order number and the reason for your request. Approved refunds are processed within 5-7 business days to your original payment method.
Guide Updates Instead of Refunds
If your concern is outdated information, we’ll often prioritize updating the guide and give you free access to the new version rather than a refund — most customers prefer this option.