FAQ
Answers to the questions we get asked most often.
Frequently Asked Questions
How do I access my guide after purchase?
Every guide is delivered as an instant digital download. After checkout, you'll receive an email with a download link, and it's also available anytime from your Travelcho account under "Downloads".
What format are the guides in?
All guides are delivered as PDF files, optimized for both desktop reading and offline use on your phone or tablet while traveling.
Can I get a refund if a guide isn't right for me?
Yes — see our Refund Policy for full details. Digital guides can be refunded within 14 days if you haven't downloaded them, or if there's a genuine issue with the content.
Do guides get updated after I buy them?
Yes. When we refresh a guide with updated information, existing customers get free access to the new version through their account.
Do you offer guides for destinations not currently listed?
We're adding new destinations regularly. Use the contact form to suggest one — popular requests directly influence what we write next.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant checkout — we never store your card details directly.